Shipments

Any of the items we carry are shipped directly from the designer and many are made to order.

USA Shipments - Please notice the approximate delivery time on each item detail page. We make every effort to ship items within 5-7 business days after your order is placed. Normally items ship within 5-15 business days due to stock status and as some items are custom made to order and require additional time. If we discover that an item is not available, we will contact you as soon as possible. Please be sure your contact information is correct. You may receive your order in multiple shipments from multiple warehouses. During the holiday season, processing time can take up to 10 days.

We try to ship orders in full, in one shipment for your convenience. However, depending on the items ordered, multiple shipments may be required to fulfill your order. Sometimes orders can be delayed waiting for the full order to be filled and therefore shipped.

If you are needing an expedited shipment it's best to place your order and call us to inform us of your needs.

Dog kite typically uses USPS, but not limited to Fedex, UPS and other shipping methods. When your order is shipped partially or in full you will receive an email indicating it has shipped. We do not email out tracking numbers for security reasons but you can log into your account and view all tracking and track your package thru our website if tracking is indicated. Some packages tracking is not available until after the package has been delivered.

Dog kite is not responsible for incorrect addresses given, refused shipments or unclaimed shipments. We have NO control over mail delivery once it leaves our boutique so please check with the carrier if we show it shipped and you have not received it.

With the rise of package theft during the holidays, we strongly advise you choose your shipping address carefully. If you are concerned about package theft, please understand all of your shipping options to help minimize theft. Here are some tips we have found to be helpful:

1. Ship to your work address

2. Ship to a neighbor’s address that you trust and will be home at the time of delivery.

3. Ask us to request your shipment be signed for someone at your address.

If you need to change the shipping address, or include further delivery instructions, once the package has already been shipped and the package has not yet been delivered, please see the USPS delivery instructions on changing the shipping address, found here:

http://faq.usps.com/?articleId=220721

In order to simplify our shipping costs, we have implemented a flat rate shipping cost of $7.95* for most orders. Please refer to the following shipping table to determine the cost to ship your item. Please note that heavier items (ie: carriers, blankets, beds, furniture, bowls/feeders, etc.) may incur an additional cost and are not included in the free shipping rate. The rate will be shown at check out or on the item detail page. *Shipping costs are calculated AFTER all discounts have been applied to your cart at check out.

International Shipments: Please be aware that additional shipping costs will apply. Shipping cost will be shown at check out BEFORE you pay so you will know exactly what they are. If the item is large or oversized we will notify you if additional shipping costs will be incurred in some cases. You can also email us for a shipping quote. All international orders are shipped with tracking. Customer is responsible for any taxes or duty charges. International orders may require additional processing time because of shipping all in one package verses from multiple warehouses.

*Free shipping is not available to international customers AND some items do not qualify due to size and weight, such as carriers, beds and furniture etc. If you have any questions regarding shipping costs please email us.