HOW TO RETURN ITEMS:

If you received an item that you do not want - regardless of the reason and it is undamaged, please notify us within 30 days of delivery date. This can be for any reason, from you not liking it to it being the wrong size.

Please email us Returns@dogkite.com

Upon receiving your request we will email you all the information, including a form with your RMA (Return Authorization Number) to return your item(s) to us. This form must be included in the return.

You MAY NOT return something that is unapproved regardless of the reason. We need to hear from you first. Non approved returns will be refused. You must put the authorization # on the outside of the box when you return the item(s). The completed RMA form that we email you must also be inside the box.

You are responsible for return shipping charges and we are not responsible for any packages received by us that are damaged in transit, or simply do not make it to our facility. We leave it up to you on which courier to use but do recommend something that has tracking. We must receive your return within 15 days of issuing your authorization.

Once we receive your return, give us a 3-7 business days (not including holidays or weekends) to process it and we will email you to let you know it’s been processed and how much store credit has been placed on your account.

Original shipping charges are not refundable. All returns are for STORE CREDIT ONLY. Your return credit will be less any shipping, coupon, or discount received. We will notify you by email when it’s complete.

We do not process exchanges due to the ever-changing inventory and pricing differences of sizes. You will need to place the order yourself through your account online. If you need help placing the order, we can help you with the new order. You may not use an expired coupon on your new order, regardless of discount or coupon you received on your original order. You MAY use any NON-expired coupon on your new order.

Will I get charged a restock fee?

Sometimes we will need to implement a restocking fee depending on the item and we will let you know if the item(s) you’re returning will incur a restocking fee of 20%. We will let you know this prior to returning an order.

Items that are non-returnable:

Anything that is non-sellable, has ANY AMOUNT of dog hair on it, has been worn, has been altered, tags removed, original packaging either torn or missing, damaged by you or your dog, any sort of smell, or stain.

Seasonal or Holiday

Costumes

Super Sale items (Clearance items)

Personalized items

Special/Custom order items

Anything that specifically says on the item that it is non-returnable.

For hygienic reasons, we cannot return the following:

Bedding – Any Sort

Treats – Any Sort, including cakes, treats, supplements etc.

Carriers

Feeders, Bowls, Treats Jars etc.

Toys- Posh Puppy Boutique cannot guarantee the longevity of any toy.

Panties, diapers, or belly bands