Return

I just placed an order and would like to change it. How do I do that?

Please reach out to sales@dogkite.com as soon as you can. If it's possible, we may be able to make a change to your order. If your order has already been shipped, we cannot make any changes.

I need to cancel my order.

If your order has begun processing, we cannot cancel your order. If your order hasn’t been shipped yet, please reach out to sales@dogkite.com to request a cancellation.

 

I received my order and it was damaged in the mail!

Please take a photo of the damaged product and send it to us. We will try our hardest to send you a replacement or we can issue you a gift card if the product is out of stock. 

 

I placed one order. Why are there multiple charges on my card?

When you place an order, we will attempt to obtain an authorization from your bank/account for the amount of your order. This authorization is not a charge, rather it is an approval from your bank that funds are available. The multiple charges showing up are only for authorization purposes, and these funds will NOT be withdrawn from your bank account. (To be safe, you're always welcome to call your bank to double check.)

If you have any problem, please contact us :sales@dogkite.com

 


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