Shipping

My order just shipped! Why does the tracking link I received not work?

Don't worry! Your package is safe and will be on its way to you soon! :) Tracking information for shipments can take a while to update, depending on the shipping method selected during checkout. Free shipping/standard shipping methods generally take longer to update than express shipments.

For US orders, please allow up to 2 business days (not including Saturday and Sunday) for the tracking information to update.

For international orders, please allow up to 4 business days (not including Saturday and Sunday) for the tracking information to update. Please note that complete tracking information is not available for all countries.

How long does it take for my order to arrive?

Domestic shipping can take up to 10 business days for delivery. International shipping can take 2 to 4 weeks for delivery depending on your location. Please see our Shipping Information page for the estimated delivery time for your country. Please note that orders placed on Friday will not be fulfilled until the following week.

If your order is being shipped internationally, please include your phone number when placing your order to speed up the customs clearing process.

 

HELP!! I entered the wrong shipping address.

Don't worry! Please email customer service as soon as possible to have your shipping address corrected.

 

Do you ship to _________?

We can ship to worldwide.

I received a bill from FedEx but I already paid for shipping. What do I do?

During checkout, you paid a shipping fee to us when placing your order. However, you have not paid the import/duty taxes on those products to your customs agency.

Please be aware that international orders, regardless of shipping method, may be subject to additional duties, taxes, and customs clearance fees. Duties, taxes, and fees are not included in the prices listed on our website.

You are responsible for all import duties, customs and local sales taxes charged by the country you are shipping to. Unfortunately, we has no control over these charges. Please consult with your local customs agency to find out more information regarding the amount of duties, taxes, or fees you may have to pay.

If you would like us to review your invoice, please don't hesitate to send us a copy. We would be happy to review it for you.

Contact us : sales@dogkite.com


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